Application Engineer

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Privacy Policy for processing and protecting personal data

This data protection policy applies to OnRobot.

The purpose of the policy is to ensure and document that OnRobot protects personal data in accordance with the rules for processing of personal data. The policy will also contribute to OnRobot providing information about its processing and use of registered personal data.

The policy will be reviewed each year.

Record of the processing of personal data

OnRobot processes personal data about:

  • Employees

  • Customers

  • Suppliers

  • Applicants

OnRobot has prepared a record of the processing of personal data. The record provides an overview of the processing for which OnRobot is responsible.

The personal data must be provided in order for OnRobot to enter into employment, customer and supplier contracts.

Purpose and lawfulness of the processing

Personal data are processed and archived in connection with:

  • HR management, including recruitment, hiring, dismissal and payment of salary

  • Master data for customers as well as orders and sales

  • Master data for suppliers as well as requisition forms and purchases

  • Contracts

Processing is legal by the authority specified in the appended record.

OnRobot does not use the personal data for purposes other than those listed. OnRobot does not collect more personal data than necessary to meet the purpose. 

Storage and erasure

OnRobot has introduced the following overall guidelines for storage and erasure of personal data:

  • Personal data are stored in physical folders.

  • Personal data are stored in IT systems and on server drives.

  • Personal data are not stored for longer than necessary to meet the purpose of the processing.

  • Personal data for employees are erased five years after employment has ended, and personal data about applicants are erased after six months.

Data security

Based on the appended risk assessment, OnRobot has implemented security measures to protect personal data:

  • Only employees with a work-related need to access the registered personal data have access to the data, either physically or via IT systems with rights management.

  • All computers are password protected and employees may not disclose their passwords to others.

  • Computers must have firewall and antivirus software installed, which must be updated regularly.

  • Personal data are erased securely in connection with phasing-out and repair of IT equipment.

  • USB flash drives, external hard disks, etc. containing personal data must be stored in a locked drawer or cabinet.

  • Physical folders are placed in a locked office or in locked cabinets.

  • Personal data in physical folders are erased by shredding.

  • All employees must be instructed in what to do with personal data and how to protect personal data.

 

Website and Cookie

  • The Personal Data Regulation allows you to treat personal data only legally for the purpose for which they have been collected. If you want to use data for purposes other than the original, you must always have the consent of the registrant.

  • Upon receipt of a business card from a customer you have his consent. If you write his information you need his signature on this paper to have a formal requirement for consent if you want to use his information. Then the customer allows OnRobot to use his data for purposes other than communication, upcoming promotions, product updates or further news including upcoming promotions, product updates and further news.

  • According to the Cookie Act, OnRobot must have the user’s consent to use this software on the user’s equipment. On The company’s intranet or similar closed group, the rules in the E-data protection directive do not apply.

Disclosure

Personal data about employees may be disclosed to public authorities such as the Danish Customs and Tax Administration and pension companies.

Processors

OnRobot only uses processors if they are able to provide the required guarantees that they will implement appropriate technical and organisational security measures to comply with personal data law. All processors must sign a processor agreement before processing commences.

Rights                                                                      

OnRobot safeguards the rights of data subjects, including the right to access, withdrawal of consent, rectification and erasure and will inform the data subjects of OnRobot’s processing of personal data. Data subjects are also entitled to appeal to the Danish Data Protection Agency.

Personal data breach

In case of personal data breach, OnRobot will report the breach to the Danish Data Protection Agency as soon as possible and within 72 hours. The manager is responsible for this reporting taking place. The report will outline the breach, the groups of persons affected and the impact the breach may have on these persons and how OnRobot has remedied or intends to remedy the breach. If the breach entails a high risk for the persons about whom OnRobot processes personal data, OnRobot will also notify these persons. OnRobot s will document any personal data breach on an access-controlled drive.

Erasure of data

The customer should assess when personal data need to be erased by asking the question:

When is it no longer necessary to store the personal data?

OnRobot follows the practice of the Danish Data Protection Agency:

Applications Are erased after 6 months in connection with job interviews. Unsolicited applications are erased immediately.
Employee data Are erased 5 years after termination of employment.
CCTV surveillance Is erased after 30 days.
Telephone conversations Are erased immediately or after up to 3 months.
Accounting records Must be stored for 5 years from the end of the financial year.


 

Phone Number
Job description

OnRobot is the leading innovator and supplier of Collaborative End-Of-Arm-Tools with true Plug & Produce functionality. Since the founding in 2015, OnRobot is using an expanding network of global partners to support the growing market.

To strengthen the organisation, OnRobot is looking for a technical support who will be working with the technical training of customers and help both customers and end users with their technical issues.

You will be responsible for supporting our distributors with technical issues, to help them with the full benefit of OnRobot products, with their applications and also the software part of the products. Furthermore, you will be involved in training programs for multiple customers at a time and with updating the necessary applications for teaching.

As the Technical Support, you must have a global mindset. The position will be placed in the marketing and sales department, in close cooperation with the R&D team, and is located at OnRobot US’s newly established regional office in Irving, Dallas Tx.

 

Define and develop the function.
The job as technical supporter will report directly to the General Manager based in USA. Your daily work will be in a dynamic international environment with a dedicated team of colleagues in Europe, North America and Asia.

 

The role requires a high sense of quality and a challenge driven mindset. Your main responsibilities:

  • Providing technical support to distributors in Americas in cooperation with R&D
  • Developing applications for trade shows and seminars
  • Developing/translating technical training curriculums and conducting technical training programs for distributors and technical workshops for end users
  • Traveling to distributors/customers in Americas to help them improve their applications, 40-60 traveling days a year is expected
  • Participating in trade shows and seminars, preparation and programming of the robot
  • Daily phone/e-mail support, questions from distributors and robot integrators
  • Hosting and constructing webinars
  • Maintaining the FAQ/user tips database of the website
  • Template robot programs
  • Ongoing aligning of tutorials

 

Service, support and training.

To gain success in the job it is important that you are outgoing, service-minded, and able to manage and influence technical developments in distributors.

You have experience from a support department, preferably with experience within diagnosis and debugging. Furthermore, you have experience with technical training and user guides.

 

Professional profile:

  • Automation, robotics, cobotics experience is a must.
  • Experience in, or at least understanding of, conducting seminars/trainings.
  • Experience in designing and integrating robotic applications.
  • Experience in Automation.
  • Knowledge of and experience with Office 365 including SharePoint is a plus
  • Ability to multitask, follow up and prioritize daily workload
  • Fluency in English is vital, and Spanish is a plus.
  • US Resident

 

To be successful in this position you should be challenge driven and possess a strong character. You will have to possess a high level of discipline, flexibility and persistency, enabling you to work within a dynamic team that, due to its nature of being a start-up, has many ad hoc tasks and unproven processes. You will need to be a self-starter and able to work without supervision in your daily tasks.

 

Interested?

Submit your CV and cover letter to: kristian.hulgard@onrobot.com

Kindly note due to the high volume of applications received, only pre-selected applicants will be further contacted.