Head of Global Tech Support (DK)

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Privacy Policy for processing and protecting personal data

This data protection policy applies to OnRobot.

The purpose of the policy is to ensure and document that OnRobot protects personal data in accordance with the rules for processing of personal data. The policy will also contribute to OnRobot providing information about its processing and use of registered personal data.

The policy will be reviewed each year.

Record of the processing of personal data

OnRobot processes personal data about:

  • Employees

  • Customers

  • Suppliers

  • Applicants

OnRobot has prepared a record of the processing of personal data. The record provides an overview of the processing for which OnRobot is responsible.

The personal data must be provided in order for OnRobot to enter into employment, customer and supplier contracts.

Purpose and lawfulness of the processing

Personal data are processed and archived in connection with:

  • HR management, including recruitment, hiring, dismissal and payment of salary

  • Master data for customers as well as orders and sales

  • Master data for suppliers as well as requisition forms and purchases

  • Contracts

Processing is legal by the authority specified in the appended record.

OnRobot does not use the personal data for purposes other than those listed. OnRobot does not collect more personal data than necessary to meet the purpose. 

Storage and erasure

OnRobot has introduced the following overall guidelines for storage and erasure of personal data:

  • Personal data are stored in physical folders.

  • Personal data are stored in IT systems and on server drives.

  • Personal data are not stored for longer than necessary to meet the purpose of the processing.

  • Personal data for employees are erased five years after employment has ended, and personal data about applicants are erased after six months.

Data security

Based on the appended risk assessment, OnRobot has implemented security measures to protect personal data:

  • Only employees with a work-related need to access the registered personal data have access to the data, either physically or via IT systems with rights management.

  • All computers are password protected and employees may not disclose their passwords to others.

  • Computers must have firewall and antivirus software installed, which must be updated regularly.

  • Personal data are erased securely in connection with phasing-out and repair of IT equipment.

  • USB flash drives, external hard disks, etc. containing personal data must be stored in a locked drawer or cabinet.

  • Physical folders are placed in a locked office or in locked cabinets.

  • Personal data in physical folders are erased by shredding.

  • All employees must be instructed in what to do with personal data and how to protect personal data.

 

Website and Cookie

  • The Personal Data Regulation allows you to treat personal data only legally for the purpose for which they have been collected. If you want to use data for purposes other than the original, you must always have the consent of the registrant.

  • Upon receipt of a business card from a customer you have his consent. If you write his information you need his signature on this paper to have a formal requirement for consent if you want to use his information. Then the customer allows OnRobot to use his data for purposes other than communication, upcoming promotions, product updates or further news including upcoming promotions, product updates and further news.

  • According to the Cookie Act, OnRobot must have the user’s consent to use this software on the user’s equipment. On The company’s intranet or similar closed group, the rules in the E-data protection directive do not apply.

Disclosure

Personal data about employees may be disclosed to public authorities such as the Danish Customs and Tax Administration and pension companies.

Processors

OnRobot only uses processors if they are able to provide the required guarantees that they will implement appropriate technical and organisational security measures to comply with personal data law. All processors must sign a processor agreement before processing commences.

Rights                                                                      

OnRobot safeguards the rights of data subjects, including the right to access, withdrawal of consent, rectification and erasure and will inform the data subjects of OnRobot’s processing of personal data. Data subjects are also entitled to appeal to the Danish Data Protection Agency.

Personal data breach

In case of personal data breach, OnRobot will report the breach to the Danish Data Protection Agency as soon as possible and within 72 hours. The manager is responsible for this reporting taking place. The report will outline the breach, the groups of persons affected and the impact the breach may have on these persons and how OnRobot has remedied or intends to remedy the breach. If the breach entails a high risk for the persons about whom OnRobot processes personal data, OnRobot will also notify these persons. OnRobot s will document any personal data breach on an access-controlled drive.

Erasure of data

The customer should assess when personal data need to be erased by asking the question:

When is it no longer necessary to store the personal data?

OnRobot follows the practice of the Danish Data Protection Agency:

Applications Are erased after 6 months in connection with job interviews. Unsolicited applications are erased immediately.
Employee data Are erased 5 years after termination of employment.
CCTV surveillance Is erased after 30 days.
Telephone conversations Are erased immediately or after up to 3 months.
Accounting records Must be stored for 5 years from the end of the financial year.


 

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Job description

Virksomhedsbeskrivelse

OnRobot A/S blev stiftet i 2018 i Danmark som et resultat af en sammenlægning af On Robot (DK), OptoForce (HU) og Perception Robotics (USA), som var tre innovative robotteknologi virksomheder med speciale inden for udvikling og design af gribeanordninger til montering på robotarme.

Virksomheden er i dag ledende og retningsgivende inden for teknologien omkring håndteringsudstyr og gribere til alle de gængse robotplatforme på markedet. OnRobot er kendt for sine gode evner til at finde og udvikle alternative og ofte unikke løsninger, der bringes hurtigt og effektivt på markedet.

Virksomheden har stor succes og er derfor inde i en rivende udvikling godt hjulpet af et omfattende netværk med mere end 600 samarbejdspartnere fordelt på 40+ lande i Europa, Asien, Nordamerika samt Oceanien.

Ønsker du at blive en del af denne spændende rejse, er muligheden lige her.

Har du spørgsmål til stillingen, er du velkommen til at kontakte Profilpartners på tlf. 43 43 40 60.

 

Stillingsbeskrivelse

Med reference til Director of Application Research & Product Management får du ansvaret for flere forskellige områder. Du kommer til at arbejde med et bredt spekter af opgaver, der spænder lige fra personaleledelse, second level support, test af prototyper til videreudvikling af OnRobots egen gratis e- learning platform.

I rollen som Head of Global Tech Support er du spillende træner og teamleder for de 4 ingeniører, som er tilknyttet afdelingen, der leverer second level support til supportteams, som sidder i salgs- og supportcentrene placeret WorldWide.

Du starter med at få en grundig oplæring, hvor du vil opnå dyb indsigt i den teknologi OnRobot tilbyder sine samarbejdspartnere, så du kan diagnosticere fejl og vejlede andre. Det vil naturligvis være dine kollegaer i afdelingen, som løser de fleste ad-hoc opgaver, men det forventes, at du går forrest og er tilgængelig med løbende sparring og sikrer at workflowet fungerer.

Global Tech Support afdelingen tester også prototyper for udviklingsafdelingen. Samarbejdet med udviklingsafdelingen er en central del af jobbet både i relation til de problemstillinger, der kommer ind via supportcentrene og i forbindelse med test af prototyper.

Kunderne stiller høje krav til virksomhedens løsninger og ydelser, og du og din afdeling har derfor en meget central rolle i kvalitetssikringen af de nye produkter, der sendes ud på markedet. Du skal være primus motor for at få skabt en kvalitetsbevidst virksomhedskultur, der ønsker at levere velfungerende løsninger både hvad angår performance og naturligvis også på det generelle serviceniveau.

Du får også det overordnede ansvar for virksomhedens egenudviklede gratis e-learning-platform: Learn OnRobot. E-learning platformen indgår som en del af den pakke, som tilbydes samarbejdspartnere og slutkunder, hvorfor der lægges mange ressourcer i løbende at opdatere eksisterende træningsmateriale og udvikle nye. Afdelingen står også for afholdelse af egne træningsseminarer typisk af 2 dages varighed, hvor både kollegaer og samarbejdspartnere bliver uddannet og/eller videreuddannet inden for nye applikationer.

Director of Application Research & Product Manageren, som du som nævnt kommer til at referere til, har selv siddet i stillingen på et tidspunkt, og vil derfor være en god sparringspartner for dig i det daglige.

Du skal påregne, at der ca. vil være 20 overnatninger ude pa. i forbindelse med messedeltagelse og besøg på de regionale kontorer.

 

Egenskaber

Du får en meget alsidig stilling, der stiller store krav til dine analytiske evner, din brede tekniske indsigt og viden indenfor robotteknologi, automation, hard- og software m.v.

En selvkørende teamplayer, der formår både at drive sig selv og andre, vil passe fint til stillingen.

 

Uddannelser

Vi forventer, at du har en uddannelse som ingeniør indenfor megatronic, automation, robot- eller automatiseringsteknologi. Har du suppleret med en projektlederuddannelse, er det naturligvis en fordel.

 

Erhvervserfaring

Du har flere års erfaring fra en lignende international stilling, hvor du har haft ledelsesansvar og har beskæftiget dig med en bred vifte af opgaver.

Det er afgørende, at du er teknisk velfunderet, og at du er vant til at arbejde med specifikke problemer i relation til avanceret teknisk udstyr og gerne robotteknologi.

Det vil være en fordel, hvis du har erfaring med industriel automation.

 

Sprogkundskaber/IT

Det forventes, at du behersker engelsk på et højt niveau både i skrift og tale.

Du er en erfaren bruger af IT.

Du har erfaring med helpdesk værktøjer (f.eks. JIRA eller lignende) og har også et godt kendskab til programmering inden for robot, PLC, højniveau-SW eller andet relevant.

 

Løn

Du får en god lønpakke, der modsvarer dine kvalifikationer.

 

Du tilbydes

Du bliver en del af en meget performanceorienteret kultur, hvor tingene går stærkt og, hvor det forventes, at fleksibilitet går begge veje.

Der er korte beslutningsprocesser og god mulighed for at byde ind med ideer til anderledes måder at gøre tingene på og nye tiltag.

 

Sådan ansøger du

Ansøgningsprocessen foregår i samarbejde med headhunter og rekrutterings-bureauet Profilpartners, du bedes derfor sende din ansøgning via Profilpartners hjemmeside på følgende direkte link: Ansøg stilling -Profilpartners Search & Selection - HEAD OF GLOBAL TECH SUPPORT

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